Privacy Policy

Hope Donors respects your privacy and is committed to protecting your personal data. This Notice explains when and how we collect your personal data when you use our website and the rights you have over your own information.

This Notice applies to the website of Hope Donors, however, when you use this site you may be directed to the website or links to third-party websites or applications. These websites will have their own Privacy Notices, which you should also look at.

If you have any questions in relation to this Notice or would like to exercise your rights under it, please contact:

Information about who we are

Hope Donors is a Canadian Foundation (registration no.  1318402-1) with a registered office at 920 9 Ave SW, Calgary, Alberta, Canada. Further information and details of our registration with data protection supervisory authorities are detailed below.

How our website works

We use cookies on our website to collect standard internet log-on information and details of visitor behavior patterns (e.g. to find out the number of visitors to different parts of the site). This enables us to analyze and improve the content of our site and the navigation experience of users. We do not use this information to attempt to find out the identities of those visiting our website. Some cookies on our site also permit third parties to analyze visitor behavior to display advertising. These parties also do not use this information to attempt to find out the identities of individuals. You can disable or delete some or all cookies in your browser setting, although this may affect some parts of the site’s functionality.

The data we collect about you

There are a number of areas on our website where you may provide personal data to Hope Donors International, including when you:

  • make a donation to Hope Donors
  • Contact us with the Contact form

The information we collect will depend on the nature of your action but may include your name, email address, telephone number, country, and language preference. Where you make a donation through our website, we do not collect your financial information but direct you to a payment provider to process your donation and forward it to Hope Donors’ fund.

When you provide your information to us, we will only use the information for the purposes for which it is provided, for any compatible purposes, and to fulfill our legal or regulatory obligations unless you have agreed for your data to be used for other purposes.

When will we send you marketing communications?

We will only contact you for marketing purposes (for example keep you up to date on our work based on your previous responses to our campaigns, or let you know of ways in which you can support that work) where we have your consent.

At each place that you provide your personal data on our website, there is an opportunity for you to express your preferences in relation to marketing communications from us. Where you provide your consent to such communications, you can withdraw consent or change your preferences at any time by clicking the unsubscribe button on any marketing communication or by sending an email to expressing your preferences.

We will generally treat any marketing consent you give us as lasting for 5 years, as we have found our supporters may get involved with different campaigns at different points over this period of time. We never sell or share your information with entities outside Hope Donors for their marketing purposes. 

Who might we share your information with

We may share your information with other members of the Hope Donors confederation. We may also share your information with third parties who process data on our behalf, but only where we place obligations on them in relation to the security of the data and require them to use the data only as we instruct.

International transfers of data

In some cases, we may transfer your personal data to members of the Hope Donors confederation and third-party service providers who are located outside your jurisdiction.

If you are in the European Union, and your personal data is transferred to a third-party service provider outside the European Economic Area (EEA), this will occur under a safeguard mechanism recognized by the European Commission as providing adequate protection for your personal data.

Transfers of your data to other third parties outside the EEA, or to third parties outside any other jurisdiction in which you are located, will occur in accordance with local data protection laws.

Your data and social media

This section refers to the ability for you to like, re-tweet, share, etc. Hope Donors content on social media platforms, such as Facebook, Twitter, Linkedin, Instagram, and YouTube. Additionally, when using our website, you can link through to such social media sites. When you do this, depending on your privacy settings, these networks will adjust their marketing to show you more Hope Donors-type content.  To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.

Children’s data

Our website is not intended for use by children and we do not knowingly collect data on children.

Hope Donors and social media

Many social media sites provide or permit, tools that aggregate and highlight content that appears on their site. Hope Donors uses such tools to analyze and assess the success of Hope Donors campaigns and communications, the level of interest in issues Hope Donors cares about, and the level of social media activity resulting from media stories about Hope Donors. We use the native reporting tools of the social media networks but may also use third-party tools.  Hope Donors uses such tools to respond directly to other users’ queries and comments related to Hope Donors.

How do we protect your data

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers, and contractors.

Where we use external companies to collect or process personal data on our behalf, we put a contract in place that sets out our expectations and requirements in relation to the security of the data they access or process.  These organizations – referred to as “Data Processors” also have legal liability for the way in which your data is used, providing you with additional protection.

How long do we keep your data

We will only retain the data you provide to us through our website for as long as required by applicable laws or as is necessary for the purpose for which it was collected and in accordance with any consents provided. We will delete personal data at the end of this period unless we wish to use it for statistical purposes, in which case we will anonymize it, such that you could never be re-identified with it.

Your rights

You have the right to request details of the information we hold about you. If you would like a copy of some or all of your personal information, please make a request to our Data Protection Officer at the details provided below. We will provide this information to you without charge, unless requests are manifestly unfounded, repetitive, or excessive, in which case we are entitled to charge an administration fee.

You also have a right to have inaccurate information we hold about you rectified or removed and a right, in some circumstances, to restrict or object to us processing your information, or to seek the erasure of your data. If you believe we are not respecting your rights, you are entitled to make a complaint to a relevant supervisory authority.

The legal basis on which we hold and use your data will vary depending on the activity involved. In some cases, we might hold the data because it is needed to fulfill a contract or meet our legal obligations (i.e. a donation), in others because it is in Hope Donors’ legitimate interest to do so, and in others, because you have consented to this use. We note that the legal basis on which we process your data will influence your specific rights.

Changes to this notice

We may make changes to this notice from time to time. We will always detail, at the end of this notice, the date it was last updated and you should check back from time to time.

Hope Donors postal address and regulator registration details:

Hope Donors 920 9 Ave SW, Calgary, Alberta, Canada
Telephone: +1 304 454 3332